To what extent will AI and chatbots replace humans in messaging communications?
Facebook Messenger vice president of product Stan Chudnovsky talked with CNNMoney senior technology correspondent Laurie Segall about whether people really want to talk to someone when they can efficiently message and get a fast answer back instead.
A new extension allows developers in other languages, including French and Portuguese, to type in their own language, allowing a more fluid experience for users. Talking about Messenger 2.0, he said the bottom line is that one of the biggestfeatures is plug in, allowing another way to start conversations without losing context.
He discussed how Facebook Messenger tries to be very transparent with regards to what people understand is going on: “we’re in the advertising business and we want to make sure people know when they’re seeing ads vs when they’re seeing organic content”.
He refused to stray from founder Mark Zuckerberg’s official line on weaponisation of the platform and its responsibility to protect democracy:“We put safety and security before everything we do, including profitability”.