{"id":21186,"date":"2020-05-11T15:08:23","date_gmt":"2020-05-11T13:08:23","guid":{"rendered":"https:\/\/staging.phdmedia.com_\/denmark\/?p=21186"},"modified":"2020-05-26T15:05:23","modified_gmt":"2020-05-26T13:05:23","slug":"marketing-i-en-krisetid-nar-budgettet-skal-tilpasses-uden-at-erodere-virksomhedens-cash-flow","status":"publish","type":"post","link":"https:\/\/www.phdmedia.com\/denmark\/marketing-i-en-krisetid-nar-budgettet-skal-tilpasses-uden-at-erodere-virksomhedens-cash-flow\/","title":{"rendered":"Marketing i en krisetid &#8211; n\u00e5r budgettet skal tilpasses uden at erodere virksomhedens cash flow"},"content":{"rendered":"<p><span data-contrast=\"auto\">Under recessioner befinder vi os som marketingfolk i uudforskede farvande, eftersom ingen \u00f8konomiske afmatninger er ens.\u00a0<\/span><span data-contrast=\"auto\">Som virksomhed er man n\u00f8dt til at forst\u00e5 de forbrugsm\u00f8nstre<\/span><span data-contrast=\"auto\">,<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">som er under udvikling, og finjustere sine strategier i overensstemmelse hermed. Under en recession\u00a0<\/span><span data-contrast=\"auto\">prioriterer forbrugerne h\u00e5rdere og reducerer deres forbrug.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">N\u00e5r salget begynder at falde, reducerer virksomheder typisk omkostningerne<\/span><span data-contrast=\"auto\">\u00a0og\u00a0<\/span><span data-contrast=\"auto\">priserne<\/span><span data-contrast=\"auto\">\u00a0p\u00e5 deres produkter<\/span><span data-contrast=\"auto\">,<\/span><span data-contrast=\"auto\">\u00a0ligesom de\u00a0<\/span><span data-contrast=\"auto\">uds\u00e6tter nye investeringer. Marketingudgifter inden for<\/span><span data-contrast=\"auto\">\u00a0alle<\/span><span data-contrast=\"auto\">\u00a0omr\u00e5der<\/span><span data-contrast=\"auto\">,<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">lige fra kampagner til research<\/span><span data-contrast=\"auto\">,<\/span><span data-contrast=\"auto\">\u00a0besk\u00e6res ofte over<\/span><span data-contrast=\"auto\">\u00a0hele linjen &#8211; men en s\u00e5dan\u00a0<\/span><span data-contrast=\"auto\">ukritisk tilgang til at sk\u00e6re i o<\/span><span data-contrast=\"auto\">mkostningerne\u00a0<\/span><span data-contrast=\"auto\">har med historisk evidens vist sig at v\u00e6re\u00a0<\/span><span data-contrast=\"auto\">en fejl.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Selvom det er klogt at holde omkostningerne tilbage, kan manglende support af virksomhedens brands eller<\/span><span data-contrast=\"auto\">\u00a0manglende forst\u00e5else af\u00a0<\/span><span data-contrast=\"auto\">m\u00e5lgruppernes behov, der\u00a0<\/span><span data-contrast=\"auto\">under en recession uden tvivl\u00a0<\/span><span data-contrast=\"auto\">er under forandring,\u00a0<\/span><span data-contrast=\"auto\">for alvor\u00a0<\/span><span data-contrast=\"auto\">bringe virksomhedens performance i fare\u00a0<\/span><span data-contrast=\"auto\">i<\/span><span data-contrast=\"auto\">\u00a0det lange sigte. Virksomheder der s\u00e6tter kunderne under\u00a0<\/span><span data-contrast=\"auto\">et\u00a0<\/span><span data-contrast=\"auto\">mikro<\/span><span data-contrast=\"auto\">s<\/span><span data-contrast=\"auto\">kop<\/span><span data-contrast=\"auto\">, dvs. bruger en skalpel fremfor en k\u00f8d\u00f8kse p\u00e5 marketingbudgettet, og beh\u00e6ndigt tilpasser strategier, taktikker, og produkttilbud som reaktion p\u00e5 skiftende eftersp\u00f8rgsel, har st\u00f8rre chance for at blomstre end andre b\u00e5de under og efter en recession.\u00a0\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">H\u00e5ndtering af marketinginvesteringer<\/span><\/b><b><span data-contrast=\"auto\">\u00a0i en krisetid<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"><br \/>\n<\/span><span data-contrast=\"auto\">I opgangstider med velstand glemmer vi som\u00a0<\/span><span data-contrast=\"auto\">marketingfolk<\/span><span data-contrast=\"auto\">\u00a0ofte<\/span><span data-contrast=\"auto\">,<\/span><span data-contrast=\"auto\">\u00a0at en virksomheds stigende salg ikke alene skyldes dygtig ann<\/span><span data-contrast=\"auto\">oncering og appellerende produkter.\u00a0<\/span><span data-contrast=\"auto\">Forbruget<\/span><span data-contrast=\"auto\">\u00a0afh\u00e6nger af<\/span><span data-contrast=\"auto\">,<\/span><span data-contrast=\"auto\">\u00a0at forbrugerne har disponibel indkomst, at d<\/span><span data-contrast=\"auto\">e f\u00f8ler sig fortr\u00f8stningsfulde omkring deres fremtid, at<\/span><span data-contrast=\"auto\">\u00a0de har tillid til erhvervslivet og \u00f8konomien, og at de omfavner livsstile og v\u00e6rdier, der fremmer forbruget.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Disse kombinerede effekter skaber en dyb udfordring for os som\u00a0<\/span><span data-contrast=\"auto\">marketingfolk<\/span><span data-contrast=\"auto\">\u00a0\u2013 ikke blot under nedgangen, men ogs\u00e5 i genopretningen<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">der efterh\u00e5nden vil f\u00f8lge. Under recessioner er det vigtigere end nogensinde at huske<\/span><span data-contrast=\"auto\">\u00a0p\u00e5<\/span><span data-contrast=\"auto\">, at\u00a0<\/span><span data-contrast=\"auto\">brand\u00a0<\/span><span data-contrast=\"auto\">salience<\/span><span data-contrast=\"auto\">\u00a0(brand prominens)<\/span><span data-contrast=\"auto\">\u00a0er den prim\u00e6<\/span><span data-contrast=\"auto\">re, blivende kilde til pengestr\u00f8m (cash flow) og\u00a0<\/span><span data-contrast=\"auto\">til\u00a0<\/span><span data-contrast=\"auto\">organisk v\u00e6kst. Marketing er ikke en option \u2013\u00a0<\/span><span data-contrast=\"auto\">marketing<\/span><span data-contrast=\"auto\">\u00a0er en\u00a0<\/span><span data-contrast=\"auto\">investering<\/span><span data-contrast=\"auto\">, der er essentiel i<\/span><span data-contrast=\"auto\">\u00a0forhold til<\/span><span data-contrast=\"auto\">\u00a0at bringe ny oms\u00e6tning ind fra disse n\u00f8glekunder og andre.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Alligevel sk\u00e6rer mange virksomheder uforholdsm\u00e6ssigt meget i marketing, n\u00e5r de nedjusterer deres budgetter. Omkostninger til marketingkommunikation kan trimmes meget hurtigere end produktionsomkostninger \u2013 og uden at afskedige nogen. I h\u00e5ndteringen af sine marketingomkostninger b\u00f8r virksomheder imidlertid skelne n\u00f8je mellem n\u00f8dvendige og \u00f8dsle omkostninger.\u00a0<\/span><span data-contrast=\"auto\">At bygge og vedligeholde st\u00e6rke brands \u2013 brands som forbrugerne gen<\/span><span data-contrast=\"auto\">kender og har tillid til \u2013 forbliver<\/span><span data-contrast=\"auto\">\u00a0til dato<\/span><span data-contrast=\"auto\">\u00a0en af de bedste m\u00e5der at reducere<\/span><span data-contrast=\"auto\">\u00a0sin<\/span><span data-contrast=\"auto\">\u00a0forretningsrisiko p\u00e5.\u00a0<\/span><span data-contrast=\"auto\">Aktiekurserne p\u00e5 virksomheder med st\u00e6rke brand<\/span><span data-contrast=\"auto\">s<\/span><span data-contrast=\"auto\">\u00a0holder<\/span><span data-contrast=\"auto\">\u00a0kadencen<\/span><span data-contrast=\"auto\">\u00a0bedre u<\/span><span data-contrast=\"auto\">nder recessioner end aktiekurserne p\u00e5 mindre velkendte brands.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">At trimme budgettet med k<\/span><span data-contrast=\"auto\">irurgisk pr\u00e6cision er lettere at g\u00f8re under en nedgang end i velst\u00e5ende tider.\u00a0<\/span><span data-contrast=\"auto\">Sv\u00e6re tider\u00a0<\/span><span data-contrast=\"auto\">stiller<\/span><span data-contrast=\"auto\">\u00a0et imperativ\u00a0<\/span><span data-contrast=\"auto\">om<\/span><span data-contrast=\"auto\">,<\/span><span data-contrast=\"auto\">\u00a0at frask\u00e6re\u00a0<\/span><span data-contrast=\"auto\">det<\/span><span data-contrast=\"auto\">\u00a0der<\/span><span data-contrast=\"auto\">\u00a0performe<\/span><span data-contrast=\"auto\">r d\u00e5rlig<\/span><span data-contrast=\"auto\">t<\/span><span data-contrast=\"auto\">\u00a0og eliminere taktikker med lavt udbytte. N\u00e5r det handler om overlevelse, er det lettere at f\u00e5 hele virksomhedens\u00a0<\/span><span data-contrast=\"auto\">buy<\/span><span data-contrast=\"auto\">-in til at revidere marketingstrategie<\/span><span data-contrast=\"auto\">n<\/span><span data-contrast=\"auto\">\u00a0og\u00a0<\/span><span data-contrast=\"auto\">gen<\/span><span data-contrast=\"auto\">allokere investeringer<\/span><span data-contrast=\"auto\">ne<\/span><span data-contrast=\"auto\">.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Som\u00a0<\/span><span data-contrast=\"auto\">marketingfolk<\/span><span data-contrast=\"auto\">\u00a0kan vi trodse gamle tankem\u00f8nstr<\/span><span data-contrast=\"auto\">e<\/span><span data-contrast=\"auto\">\u00a0og kreativt s\u00f8ge efter bedre og mere effektfulde l\u00f8sninger p\u00e5 forbrugernes behov<\/span><span data-contrast=\"auto\">,<\/span><span data-contrast=\"auto\">\u00a0i stedet for at forlade\u00a0<\/span><span data-contrast=\"auto\">os<\/span><span data-contrast=\"auto\">\u00a0p\u00e5\u00a0<\/span><span data-contrast=\"auto\">virksomhedens<\/span><span data-contrast=\"auto\">\u00a0n\u00e6ste \u2019line\u00a0<\/span><span data-contrast=\"auto\">extension<\/span><span data-contrast=\"auto\">\u2019. Udfordringen er at st\u00f8be case-by-case anbefalinger, der kan forsvares, n\u00e5r det handler om, hvor der skal sk\u00e6res udgifter,\u00a0<\/span><span data-contrast=\"auto\">hvor man skal holde de<\/span><span data-contrast=\"auto\">m<\/span><span data-contrast=\"auto\">\u00a0stabil<\/span><span data-contrast=\"auto\">e<\/span><span data-contrast=\"auto\">, og hvor\u00a0<\/span><span data-contrast=\"auto\">det giver mening at<\/span><span data-contrast=\"auto\">\u00a0\u00f8ge de<\/span><span data-contrast=\"auto\">m<\/span><span data-contrast=\"auto\">.<\/span><span data-contrast=\"auto\">\u00a0Men vigtigst af alt\u00a0<\/span><span data-contrast=\"auto\">i denne \u2019forhandling\u2019\u00a0<\/span><span data-contrast=\"auto\">omkring<\/span><span data-contrast=\"auto\">\u00a0omkostninger<\/span><span data-contrast=\"auto\">\u00a0er det\u00a0<\/span><span data-contrast=\"auto\">at\u00a0<\/span><span data-contrast=\"auto\">omtale og\u00a0<\/span><span data-contrast=\"auto\">positionere marketing\u00a0<\/span><span data-contrast=\"auto\">i det sprog, som bliver s\u00e6rligt fremherskende i\u00a0<\/span><span data-contrast=\"auto\">virksomheden i\u00a0<\/span><span data-contrast=\"auto\">recessionstider \u2013 det finansielle.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Marketing<\/span><\/b><b><span data-contrast=\"auto\">s oversete bidrag til cash flow<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"><br \/>\n<\/span><span data-contrast=\"auto\">Marketing<\/span><span data-contrast=\"auto\">funktionens<\/span><span data-contrast=\"auto\">\u00a0specifikke bidrag til en virksomheds succes findes sj\u00e6ldent beskrevet i balancen eller\u00a0<\/span><span data-contrast=\"auto\">i\u00a0<\/span><span data-contrast=\"auto\">resultatopg\u00f8relsen. Derfor er det\u00a0<\/span><span data-contrast=\"auto\">let at\u00a0<\/span><span data-contrast=\"auto\">komme til at\u00a0<\/span><span data-contrast=\"auto\">overse eller nedspille den rolle og det grundlag, som marketing udg\u00f8r for<\/span><span data-contrast=\"auto\">,<\/span><span data-contrast=\"auto\">\u00a0at\u00a0<\/span><span data-contrast=\"auto\">en virksomheds\u00a0<\/span><span data-contrast=\"auto\">forretning kan\u00a0<\/span><span data-contrast=\"auto\">trives<\/span><span data-contrast=\"auto\">. N\u00e5r man l\u00e6ser den Adm<\/span><span data-contrast=\"auto\">.<\/span><span data-contrast=\"auto\">\u00a0Direkt\u00f8rs brev til aktion\u00e6rerne<\/span><span data-contrast=\"auto\">\u00a0i<\/span><span data-contrast=\"auto\">\u00a0\u00e5rsrapporte<\/span><span data-contrast=\"auto\">n<\/span><span data-contrast=\"auto\">,<\/span><span data-contrast=\"auto\">\u00a0er der n\u00e6sten altid to marketingdrevne\u00a0<\/span><span data-contrast=\"auto\">resultater repr\u00e6senteret: v\u00e6kst og\u00a0<\/span><span data-contrast=\"auto\">cash flow<\/span><span data-contrast=\"auto\">.\u00a0<\/span><span data-contrast=\"auto\">N\u00e5r man parrer v\u00e6kst med likvide\u00a0<\/span><span data-contrast=\"auto\">midler,<\/span><span data-contrast=\"auto\">\u00a0er resultatet inkrementel cash flow<\/span><span data-contrast=\"auto\">.<\/span><span data-contrast=\"auto\">\u00a0Det ultimative m\u00e5l for\u00a0<\/span><span data-contrast=\"auto\">det bidrag\u00a0<\/span><span data-contrast=\"auto\">marketing<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">skaber<\/span><span data-contrast=\"auto\">\u00a0til en virksomheds succes, er evne<\/span><span data-contrast=\"auto\">n<\/span><span data-contrast=\"auto\">\u00a0til at generere inkrementel cash flow, dvs. pengestr\u00f8m ud over det, der ville v\u00e6re blevet genereret uden marketingaktiviteterne. Implikationen af dette er, at bidraget fra enhver\u00a0<\/span><span data-contrast=\"auto\">specifik<\/span><span data-contrast=\"auto\">\u00a0marketingudgift b\u00f8r m\u00e5les p\u00e5 dens<\/span><span data-contrast=\"auto\">\u00a0skabte<\/span><span data-contrast=\"auto\">\u00a0inkrementelle cash flow.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Tre m\u00e5der hvorp\u00e5 marketing genererer cash flow<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"><br \/>\n<\/span><span data-contrast=\"auto\">Der er\u00a0<\/span><span data-contrast=\"auto\">grundl\u00e6ggende<\/span><span data-contrast=\"auto\">\u00a0tre m\u00e5der, hvorp\u00e5 v<\/span><span data-contrast=\"auto\">irksomheder skaber\u00a0<\/span><span data-contrast=\"auto\">cash flow<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">af\u00a0<\/span><span data-contrast=\"auto\">driften, og de involverer alle marketing.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Pengestr\u00f8mmen<\/span><span data-contrast=\"auto\">\u00a0kan<\/span><span data-contrast=\"auto\">\u00a0\u00f8ges ved at f\u00e5 nye kunder, mens eksisterende kunder fastholdes.\u00a0<\/span><span data-contrast=\"auto\">Det er den typiske forventning til marketingfunktionen.\u00a0<\/span><span data-contrast=\"auto\">Som\u00a0<\/span><span data-contrast=\"auto\">marketingfolk<\/span><span data-contrast=\"auto\">\u00a0n\u00f8jes<\/span><span data-contrast=\"auto\">\u00a0de fleste af os<\/span><span data-contrast=\"auto\">\u00a0desv\u00e6rre<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">med<\/span><span data-contrast=\"auto\">\u00a0at opg\u00f8re antallet<\/span><span data-contrast=\"auto\">\u00a0af kunder eller de skabte indt\u00e6gter, i stedet for at f\u00f8re markedsf\u00f8ringens bidrag tilbage til det, som virksomheden rapporterer;\u00a0<\/span><span data-contrast=\"auto\">de<\/span><span data-contrast=\"auto\">t<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">inkrementel<\/span><span data-contrast=\"auto\">le<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">cash flow.<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Marketing skaber ogs\u00e5 likvide midler ved at \u00f8ge salgsvolumen \u2013 enten ved at tage andele fra konkurrenterne<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">eller ved at \u00f8ge st\u00f8rrelsen af markedet ved at \u00f8ge\u00a0<\/span><span data-contrast=\"auto\">brugs<\/span><span data-contrast=\"auto\">frekvensen\u00a0<\/span><span data-contrast=\"auto\">\u2013 eks.\u00a0<\/span><span data-contrast=\"auto\">ved at \u00f8ge m\u00e6ngden af relevante brugssituationer (<\/span><span data-contrast=\"auto\">occasions<\/span><span data-contrast=\"auto\">).\u00a0\u00a0<\/span><span data-contrast=\"auto\">Som\u00a0<\/span><span data-contrast=\"auto\">marketingfolk<\/span><span data-contrast=\"auto\">\u00a0rapporterer<\/span><span data-contrast=\"auto\">\u00a0vi<\/span><span data-contrast=\"auto\">\u00a0rutinem\u00e6ssigt udviklinger i markedsandelen, men kun sj\u00e6ldent overs\u00e6ttes disse udviklinger\u00a0<\/span><span data-contrast=\"auto\">i<\/span><span data-contrast=\"auto\">\u00a0andel eller brugsfrekvens til inkrementel\u00a0<\/span><span data-contrast=\"auto\">pengestr\u00f8m<\/span><span data-contrast=\"auto\">.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">I mange virksomheder<\/span><span data-contrast=\"auto\">\u00a0v\u00e6kster\u00a0<\/span><span data-contrast=\"auto\">marketing<\/span><span data-contrast=\"auto\">&#8211;<\/span><span data-contrast=\"auto\">pengestr\u00f8mmen<\/span><span data-contrast=\"auto\">\u00a0ved at s\u00e6lge flere, forskellige produkter og\/eller services til eksisterende kunder (ved at \u00f8ge \u2019<\/span><span data-contrast=\"auto\">share<\/span><span data-contrast=\"auto\">\u00a0of\u00a0<\/span><span data-contrast=\"auto\">wallet<\/span><span data-contrast=\"auto\">\u2019) gennem kryds- og\u00a0<\/span><span data-contrast=\"auto\">opsalg<\/span><span data-contrast=\"auto\">.\u00a0<\/span><span data-contrast=\"auto\">Vi<\/span><span data-contrast=\"auto\">\u00a0rapporterer antallet af kunder, antallet af salg pr. kunde eller lignende m\u00e5l for vellykkede resultater. Men disse resultater overs\u00e6ttes sj\u00e6ldent til det som virksomheden ultimativt m\u00e5 rapportere; cash flow<\/span><span data-contrast=\"auto\">.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Resultatet i alle tre tilf\u00e6lde er\u00a0<\/span><span data-contrast=\"auto\">at marketing forbliver en\u00a0<\/span><span data-contrast=\"auto\">black<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">box<\/span><span data-contrast=\"auto\">\u00a0for\u00a0<\/span><span data-contrast=\"auto\">dem<\/span><span data-contrast=\"auto\">, der sidder med budgetansvaret, at marketings bidrag er yderst ringe forst\u00e5et, og derfor behandles som en omkostning f\u00f8rst og fremmest.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Hvorfor\u00a0<\/span><\/b><b><span data-contrast=\"auto\">vi<\/span><\/b><b><span data-contrast=\"auto\">\u00a0misser<\/span><\/b><b><span data-contrast=\"auto\">\u00a0ud p\u00e5<\/span><\/b><b><span data-contrast=\"auto\">\u00a0den\u00a0<\/span><\/b><b><span data-contrast=\"auto\">aller<\/span><\/b><b><span data-contrast=\"auto\">vigtigste metrik<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"><br \/>\n<\/span><span data-contrast=\"auto\">Som\u00a0<\/span><span data-contrast=\"auto\">marketingfolk<\/span><span data-contrast=\"auto\">\u00a0fokuserer<\/span><span data-contrast=\"auto\">\u00a0vi som n\u00e6vnt<\/span><span data-contrast=\"auto\">\u00a0ofte p\u00e5 antallet af kunder, markedsandel<\/span><span data-contrast=\"auto\">en<\/span><span data-contrast=\"auto\">\u00a0eller\u00a0<\/span><span data-contrast=\"auto\">de\u00a0<\/span><span data-contrast=\"auto\">sk<\/span><span data-contrast=\"auto\">a<\/span><span data-contrast=\"auto\">bte<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">indt\u00e6gter, fordi disse m\u00e5l er relativt lette at f\u00e5 hold p\u00e5, ligesom de er relativt sv\u00e6re at fordreje, n\u00e5r de rapporteres \u00e6rligt.\u00a0<\/span><span data-contrast=\"auto\">Det er ogs\u00e5 m\u00e5l, som\u00a0<\/span><span data-contrast=\"auto\">vi som\u00a0<\/span><span data-contrast=\"auto\">marketingfolk<\/span><span data-contrast=\"auto\">\u00a0kontrollerer<\/span><span data-contrast=\"auto\">,<\/span><span data-contrast=\"auto\">\u00a0og som er brugbare<\/span><span data-contrast=\"auto\">\u00a0metrikker til at forst\u00e5 effekten af vores indsatser<\/span><span data-contrast=\"auto\">. Men de underspiller det bidrag<\/span><span data-contrast=\"auto\">,<\/span><span data-contrast=\"auto\">\u00a0marketing skaber, og de repr\u00e6senterer ikke det<\/span><span data-contrast=\"auto\">,<\/span><span data-contrast=\"auto\">\u00a0en virksomhed skal levere som del af sine rapporteringskrav. Det er helt naturligt at fokusere p\u00e5 det, som man har kontrol over.\u00a0<\/span><span data-contrast=\"auto\">C<\/span><span data-contrast=\"auto\">ash flow er en funktion af omkostninger s\u00e5vel som indt\u00e6gter.\u00a0<\/span><span data-contrast=\"auto\">Som\u00a0<\/span><span data-contrast=\"auto\">marketingfolk<\/span><span data-contrast=\"auto\">\u00a0har\u00a0<\/span><span data-contrast=\"auto\">vi\u00a0<\/span><span data-contrast=\"auto\">ofte mindre viden\u00a0<\/span><span data-contrast=\"auto\">omkring<\/span><span data-contrast=\"auto\">, og mindre kontrol over, omkostningerne, og det er ofte sv\u00e6rt, men ikke umuligt, at linke bestemte marketing<\/span><span data-contrast=\"auto\">omkostninger<\/span><span data-contrast=\"auto\">\u00a0til de indt\u00e6gter, som de producerer. Nogle marketinghandlinger har<\/span><span data-contrast=\"auto\">\u00a0b\u00e5de<\/span><span data-contrast=\"auto\">\u00a0lang<\/span><span data-contrast=\"auto\">e<\/span><span data-contrast=\"auto\">\u00a0og kortvarige effekter, og nogle manifesterer sig i forbrugeres villighed til at betale en merpris (<\/span><span data-contrast=\"auto\">price<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">premium<\/span><span data-contrast=\"auto\">),\u00a0<\/span><span data-contrast=\"auto\">ligesom de kan v\u00e6re drivende i at sikre et salg.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Det kr\u00e6ver en stor indsats, og er helt sikkert ikke\u00a0<\/span><span data-contrast=\"auto\">lige s\u00e5 forn\u00f8jeligt<\/span><span data-contrast=\"auto\">\u00a0som at udvikle den n\u00e6ste\u00a0<\/span><span data-contrast=\"auto\">annonce<\/span><span data-contrast=\"auto\">kampagne, men det er muligt at\u00a0<\/span><span data-contrast=\"auto\">forbinde marketingaktiviteterne til cash flow. Indtil vi som\u00a0<\/span><span data-contrast=\"auto\">marketingfolk<\/span><span data-contrast=\"auto\">\u00a0er i stand og villige til at s\u00e6tte resultaternes af vores anstrengelser i form af cash flow<\/span><span data-contrast=\"auto\">,\u00a0<\/span><span data-contrast=\"auto\">eller mere specifikt inkrementel cash flow, vil marketing fortsat blive opfattet som en taktisk omkostningsfunktion, som er frakoblet de vigtige finansielle performance metrikker, som virksomhederne skal rapportere. Marketings bidrag til v\u00e6kst og<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">cash flow vil fortsat blive ignoreret,\u00a0<\/span><span data-contrast=\"auto\">hvis ikke\u00a0<\/span><span data-contrast=\"auto\">vi som\u00a0<\/span><span data-contrast=\"auto\">marketingfolk<\/span><span data-contrast=\"auto\">\u00a0tager ansvar for at fort\u00e6lle historien om, hvordan marketingudgifter og -aktiviteter er br\u00e6ndstof til at skabe merv\u00e6kst og inkrementel pengestr\u00f8m.\u00a0<\/span><span data-contrast=\"auto\">Vi skal huske at drive<\/span><span data-contrast=\"auto\">\u00a0effektiv markedsf\u00f8ring af marketing<\/span><span data-contrast=\"auto\">\u00a0ogs\u00e5<\/span><span data-contrast=\"auto\">.<\/span><span data-contrast=\"auto\">\u00a0Marketing b\u00f8r \u00f8ge den inkrementelle v\u00e6rdi af et brand<\/span><span data-contrast=\"auto\">\u00a0relativt til v\u00e6rdien uden investering. Det er dog vigtigt at huske, at marketingaktiviteter og -udgifter lige s\u00e5 ofte kan v\u00e6re defensive, dvs. at de kan v\u00e6re\u00a0<\/span><span data-contrast=\"auto\">berettigede ud fra det perspektiv, at de kan hj\u00e6lpe til at opretholde pengestr\u00f8mmen (cash flow) snarere end at \u00f8ge den.\u00a0<\/span><span data-contrast=\"auto\">Det er et vigtigt rationale at kunne redeg\u00f8re for, n\u00e5r snakken om budgetnedsk\u00e6ringer\u00a0<\/span><span data-contrast=\"auto\">p\u00e5g\u00e5r<\/span><span data-contrast=\"auto\">.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Marketing er ikke en omkostning<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"><br \/>\n<\/span><span data-contrast=\"auto\">Det b\u00f8r ikke l\u00e6ngere v\u00e6re acceptabelt at anse marketing for<\/span><span data-contrast=\"auto\">\u00a0at v\u00e6re<\/span><span data-contrast=\"auto\">\u00a0en omkostning, der kommer til kort, n\u00e5r det ang\u00e5r standard metrikker og -processer, der hj\u00e6lper til at drive kontinuerlige forbedringer i virksomhedens performance.\u00a0<\/span><span data-contrast=\"auto\">M<\/span><span data-contrast=\"auto\">arkedsf\u00f8ringen\u00a0<\/span><span data-contrast=\"auto\">resultatmetrikker\u00a0<\/span><span data-contrast=\"auto\">b\u00f8r valideres<\/span><span data-contrast=\"auto\">\u00a0op<\/span><span data-contrast=\"auto\">\u00a0imod kort- eller langsigtede cash flow drivers og ultimativt cash flow.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Som et f\u00f8rste skridt til at linke marketingaktiviteterne til den finansielle performance, kan vi som\u00a0<\/span><span data-contrast=\"auto\">marketingfolk<\/span><span data-contrast=\"auto\">\u00a0identificere, hvordan marketingaktiviteterne eller -resultaterne<\/span><span data-contrast=\"auto\">\u00a0bidrager<\/span><span data-contrast=\"auto\">\u00a0til\u00a0<\/span><span data-contrast=\"auto\">de tre v\u00e6sentligste cash flow drivers.\u00a0<\/span><span data-contrast=\"auto\">Likvide midler\u00a0<\/span><span data-contrast=\"auto\">skabes af<\/span><span data-contrast=\"auto\">\u00a0kundeakkvisition og -fastholdelse, \u2019<\/span><span data-contrast=\"auto\">share<\/span><span data-contrast=\"auto\">\u00a0of\u00a0<\/span><span data-contrast=\"auto\">wallet<\/span><span data-contrast=\"auto\">\u2019 indenfor en kategori, eller \u2019<\/span><span data-contrast=\"auto\">share<\/span><span data-contrast=\"auto\">\u00a0of\u00a0<\/span><span data-contrast=\"auto\">wallet<\/span><span data-contrast=\"auto\">\u2019 p\u00e5 tv\u00e6rs af kategorier. Den velkendte <a href=\"https:\/\/upload.wikimedia.org\/wikipedia\/commons\/a\/a8\/Du_Pont_model.png\">DuPont model <\/a><\/span><span data-contrast=\"auto\">viser at likvide midler ogs\u00e5\u00a0<\/span><span data-contrast=\"auto\">skabes<\/span><span data-contrast=\"auto\">\u00a0gennem at rette fokus p\u00e5 en eller flere af tre grundl\u00e6ggende forretningsmodeller:\u00a0<\/span><span data-contrast=\"auto\">fokus p\u00e5\u00a0<\/span><span data-contrast=\"auto\">marginer,\u00a0<\/span><span data-contrast=\"auto\">fokus p\u00e5 oms\u00e6tnings<\/span><span data-contrast=\"auto\">hastighed eller<\/span><span data-contrast=\"auto\">\u00a0fokus p\u00e5<\/span><span data-contrast=\"auto\">\u00a0gearing. Marginer er profitten, der skabes p\u00e5 hver\u00a0<\/span><span data-contrast=\"auto\">enkelt<\/span><span data-contrast=\"auto\">\u00a0solgte enhed.\u00a0<\/span><span data-contrast=\"auto\">Oms\u00e6tningsh<\/span><span data-contrast=\"auto\">astighed er frekvensen, hvormed produkter s\u00e6lges. Selv ved en lille margin kan en virksomhed v\u00e6re uhyre profitabel, hvis den kan oms\u00e6tte sin beholdning meget frekvent. Endelig kan likvide midler produceres gennem gearing. Dvs. at en virksomhed er i stand til at tage et aktiv, som den allerede besidder og geare det til ny brug eller nye aktiviteter, der producerer et ekstra afkast p\u00e5 den aktivitet. Et godt eksempel p\u00e5 dette er en\u00a0<\/span><span data-contrast=\"auto\">\u2019<\/span><span data-contrast=\"auto\">brand<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">extension<\/span><span data-contrast=\"auto\">\u2019<\/span><span data-contrast=\"auto\">. Brandet eksisterer allerede; det skal ikke bygges, og kan udvides til en ny kategori.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">I recessioner er det v<\/span><span data-contrast=\"auto\">igtigt, at vi som\u00a0<\/span><span data-contrast=\"auto\">marketingfolk<\/span><span data-contrast=\"auto\">\u00a0forbliver fleksible, tilpasser vores strategier og taktikker ud fra antagelse om, at vi skal igennem et langt, sv\u00e6rt forl\u00f8b, men alligevel er i stand til at svare hurtigt, s\u00e5 snart opsvinget kommer.\u00a0<\/span><span data-contrast=\"auto\">Ved at beslutte hvilke marketingtaktikker, der skal anvendes, er det kritisk at tracke<\/span><span data-contrast=\"auto\">\u00a0hvordan kunderne genoverveje<\/span><span data-contrast=\"auto\">r deres prioriteter, genallokerer deres budgetter, skifter mellem brands og produktkategorier<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">og gendefinerer v\u00e6rdi.\u00a0<\/span><span data-contrast=\"auto\">Det\u00a0<\/span><span data-contrast=\"auto\">er<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">derfor<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">essentielt<\/span><span data-contrast=\"auto\">\u00a0at\u00a0<\/span><span data-contrast=\"auto\">forts\u00e6tte<\/span><span data-contrast=\"auto\">\u00a0med at\u00a0<\/span><span data-contrast=\"auto\">investere<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">i<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">forbruger<\/span><span data-contrast=\"auto\">&#8211;<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">og<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">markedsresearch<\/span><span data-contrast=\"auto\">.\u00a0<\/span><span data-contrast=\"auto\">S\u00e5 snart recessionen klinger af, vil forbrugerne genvinde deres k<\/span><span data-contrast=\"auto\">\u00f8bskapacitet, men muligvis ikke returnere til deres gamle forbrugsm\u00f8nstre.\u00a0<\/span><span data-contrast=\"auto\">Markedsresearch b\u00f8r unders\u00f8ge, hvorvidt forbrugerne vender tilbage til velkendte b<\/span><span data-contrast=\"auto\">rands og produkter,\u00a0<\/span><span data-contrast=\"auto\">om de anvender de samme afs\u00e6tningskanaler, og\u00a0<\/span><span data-contrast=\"auto\">om de\u00a0<\/span><span data-contrast=\"auto\">fo<\/span><span data-contrast=\"auto\">rts\u00e6tte<\/span><span data-contrast=\"auto\">r<\/span><span data-contrast=\"auto\">\u00a0med\u00a0<\/span><span data-contrast=\"auto\">at k\u00f8be\u00a0<\/span><span data-contrast=\"auto\">erstatningsprodukter<\/span><span data-contrast=\"auto\">\u00a0eller byder<\/span><span data-contrast=\"auto\">\u00a0nye<\/span><span data-contrast=\"auto\">\u00a0innovationer velkommen.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Denne indsigt er f\u00f8rste skridt i<\/span><span data-contrast=\"auto\">\u00a0forhold til\u00a0<\/span><span data-contrast=\"auto\">at kunne forsvare og redeg\u00f8re for, hvor meget af og hvordan marketingbudgettet bidrager til at sikre virksomhedens fortsatte performance.\u00a0<\/span><span data-contrast=\"auto\">N\u00e6ste skridt er at linke marketings bidrag til virksomhedens finansielle performance, s\u00e5\u00a0<\/span><span data-contrast=\"auto\">virksomhede<\/span><span data-contrast=\"auto\">n, n\u00e5r den sk\u00e6rer\u00a0<\/span><span data-contrast=\"auto\">dybt i omkostningerne<\/span><span data-contrast=\"auto\">, kun sk\u00e6rer\u00a0<\/span><span data-contrast=\"auto\">helt ind til benet<\/span><span data-contrast=\"auto\">, og ikke ender med at sk\u00e6re\u00a0<\/span><span data-contrast=\"auto\">benet helt af.<br \/>\n<\/span><span data-contrast=\"auto\">Hvis du har lyst til at vide mere, er du velkommen til at sende en mail p\u00e5 <a href=\"mailto:infodk@phdmedia.com\">infodk@phdmedia.com<\/a> eller r<\/span><span data-contrast=\"auto\">\u00e6k<\/span><span data-contrast=\"auto\"> ud til din daglige PHD kontakt.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Under recessioner befinder vi os som marketingfolk i uudforskede farvande, eftersom ingen \u00f8konomiske afmatninger er ens.\u00a0Som virksomhed er man n\u00f8dt til at forst\u00e5 de forbrugsm\u00f8nstre,\u00a0som er under udvikling, og finjustere sine strategier i overensstemmelse hermed. Under en recession\u00a0prioriterer forbrugerne h\u00e5rdere og reducerer deres forbrug.\u00a0\u00a0 N\u00e5r salget begynder at falde, reducerer virksomheder typisk omkostningerne\u00a0og\u00a0priserne\u00a0p\u00e5 deres produkter,\u00a0ligesom [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[496],"tags":[],"class_list":["post-21186","post","type-post","status-publish","format-standard","hentry","category-news"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.phdmedia.com\/denmark\/wp-json\/wp\/v2\/posts\/21186","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.phdmedia.com\/denmark\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.phdmedia.com\/denmark\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.phdmedia.com\/denmark\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.phdmedia.com\/denmark\/wp-json\/wp\/v2\/comments?post=21186"}],"version-history":[{"count":0,"href":"https:\/\/www.phdmedia.com\/denmark\/wp-json\/wp\/v2\/posts\/21186\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.phdmedia.com\/denmark\/wp-json\/wp\/v2\/media?parent=21186"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.phdmedia.com\/denmark\/wp-json\/wp\/v2\/categories?post=21186"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.phdmedia.com\/denmark\/wp-json\/wp\/v2\/tags?post=21186"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}